Privacy policy

Residences Africa (RA) is marketplace for host and renter for short stay rentals.  We are a community built on trust.  

This Privacy Policy describes how RA, process personal information in relation to your use of Residences Africa Platform.  

1. DEFINITIONS 

Undefined terms in this Privacy Policy have the same definition as in our Terms of Service (“Terms”). 

2. PERSONAL INFORMATION WE COLLECT 

2.1 Information needed to use the RA Platform

We collect personal information about you when you use the RA Platform. Without it, we may not be able to provide all services requested. This information includes: 

  • Contact Information, Account, Profile Information. Such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use. 
  • Identity Verification and Payment Information. Such as images of your government issued ID (as permitted by applicable laws), your ID number or other verification information, bank account or payment account information.   

2.2 Information you choose to give us

You can choose to provide us with additional personal information. This information may include: 

  • Additional Profile Information. Such as gender, preferred language(s), city, and personal description. Some of this information as indicated in your account settings is part of your public profile page and will be publicly visible. 
  • Information About Others. Such as a payment instrument belonging to another person or information about a co-traveler. By providing us with personal information about others, you certify that you have permission to provide that information to RA for the purposes described in this Privacy Policy, have shared the RA Privacy Policy with them, and they have read and understood that it applies to them. 
  • Address Book Contact Information. Address book contacts you import or enter manually. 
  • Other Information. Such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with our customer care team and other Members, or share your experience with us. This may include health information if you choose to share it with us. 

2.3 Information Automatically Collected by Using the RA Platform and our Third Payment Services

When you use the RA Platform and Payment Services, we automatically collect personal information. This information may include: 

  • Geo-location Information. Such as precise or approximate location determined from your IP address or mobile device’s GPS depending on your device settings. We may also collect this information when you’re not using the app if you enable this through your settings or device permissions. 
  • Usage Information. Such as the pages or content you view, searches for Listings, bookings you have made, and other actions on the RA Platform. 
  • Payment Transaction Information. Such as payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address, and other related transaction details. 

2.4 Personal Information We Collect from Third Parties

We collect personal information from other sources, such as: 

  • Third-Party Services. If you link, connect, or login to the RA Platform with a third party service (e.g. Google, Facebook), you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service. 

3. HOW WE USE INFORMATION WE COLLECT 
 

3.1 Provide, Improve, and Develop the RA Platform. Such as to: 

  • enable you to access the RA Platform and make and receive payments, 
  • enable you to communicate with other Members, 
  • process your request, 
  • perform analytics, debug and conduct research, 
  • provide customer service, training, 
  • send you messages, updates, security alerts, and account notifications, 
  • if you provide us with your contacts’ information, such as your friends or co-travelers, we may process this information: (i) to facilitate your referral invitations, (ii) to share your trip details and facilitate trip planning, (iii) for fraud detection and prevention, and (iv) to facilitate your requests or for any other purpose you authorize, 
  • personalize and customize your experience based on your interactions with the RA Platform, your search and booking history, your profile information and preferences, and other content you submit, and 
  • enable your use of our enterprise products. 

3.2 Create and Maintain a Trusted and Safer Environment. Including to: 

  • detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activity, 
  • study and combat discrimination consistent with our Nondiscrimination Policy, 
  • conduct security investigations and risk assessments, 
  • verify or authenticate information provided by you, 
  • conduct checks against databases and other information sources, including background or police checks, 
  • comply with our legal obligations, protect the health and well-being of our Guests, Hosts, Hosts’ employees, and members of the public, 
  • resolve disputes with our Members, including sharing information with your co-Host or additional Guests about disputes related to your role as a co-Host or additional Guest, 
  • enforce our agreements with third parties, 
  • comply with law, respond to legal requests, prevent harm, and protect our rights, 
  • enforce our Terms , and 
  • in connection with the activities above, we may conduct profiling based on your interactions with the RA Platform, your profile information and other content you submit to RA, and information obtained from third parties. In limited cases, automated processes, which analyze your account and activities on the RA platform as well as information in relation to activities on and off the RA platform that can be associated with you, could restrict or suspend access to the RA Platform if such processes detect activity that may pose a safety or other risk to RA, our community, or third parties. If you would like to challenge decisions based on automated processes, please contact us via the Contact Information section below. 

3.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing. For example, to: 

  • send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms, 
  • personalize, measure, and improve our advertising, 
  • administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by RA or its third-party partners, 
  • analyze characteristics and preferences to send you promotional messages, marketing, advertising, and other information that we think might be of interest to you, and 
  • invite you to events and relevant opportunities. 

3.4 Provide Payment services. Personal information is used to enable, or authorize third parties to use, Payment Services such as to: 

  • detect and prevent money laundering, fraud, abuse, and security incidents, 
  • conduct security investigations and risk assessments, 
  • comply with legal obligations (such as anti-money laundering regulations), 
  • enforce the Payment Terms and other payment policies, 
  • with your consent, send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences, and 
  • provide and improve Payment Services. 

4. SHARING & DISCLOSURE 

4.1 Sharing With Your Consent or at Your Direction

Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your RA account or participating in promotional activities by RA partners or third parties. 

Where permissible under applicable law, we may use certain information about you such as your email address, de-identify it, and share it with social media platforms to generate leads, drive traffic to RA, or otherwise promote our products and services. 

4.2 Sharing Between Members. 

To help facilitate bookings or other interactions between Members, we may need to share certain information such as: 

  • When a booking request is made, when there is a co-host, or a dispute is submitted, certain information may be shared between Guest(s) and Host(s), including profile, name, names of any additional Guests, cancellation history, review information, age of guest (unless prohibited by applicable law), dispute outcome (when applicable), and other information you choose to share and submit. When a booking is confirmed, additional information is shared to assist with coordinating the trip, like profile photo and phone number. When you as a Host have a confirmed booking, certain information is shared with the Guest (and any additional Guests they invite, if applicable) to coordinate the booking, such as your profile, full name, phone number, and Listing address. 
  • When you as a Host invite another Member to host with you, you authorize that person to access and update your information and Member Content, including, but not limited to, certain information like your full name, phone number, Accommodation address, calendar, Listing information, Listing photos, and email address. 
  • When you as a Guest invite additional Guests to a booking, your name, travel dates, Host name, Listing details, Accommodation address, and other related information will be shared with each additional Guest. 

4.3 Information You Publish in Profiles, Listings, and other Public Information

You can make certain information publicly visible to others, such as: 

  • Your public profile page, which includes your profile photo, first name (or initials where applicable), description, and city. 
  • Listing pages that include information such as the Accommodation or Experience’s approximate or precise location description, calendar availability, profile photo, aggregated demand information (like page views over a period of time), and additional information you choose to share. 
  • Reviews, ratings, and other public feedback. 
  • Content in a community or discussion forum, blog, or social media post. 

We may display parts of your public profile and other Content you make available to the public like Listing details on third-party sites, platforms, and apps. 

Information you share publicly on the RA Platform may be indexed through third-party search engines. In some cases, you may opt-out of this feature in your account settings. 

4.4 Host Service Providers

Hosts may use third-party services to help manage or deliver their services, such as cleaning services or lock providers. Hosts may use features on the RA Platform to share information about the Guest (like check-in and check-out dates, Guest name, Guest phone number) with such third-party service providers. 

4.5 Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting our Rights

We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with our legal obligations, (ii) comply with a valid legal request (such as a subpoena or court order) or to respond to claims asserted against RA, (iii) respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability, (iv) enforce and administer our agreements with Members, including our Terms, or (v) protect the rights, property or personal safety of RA, its employees, its Members, or members of the public. For example, if permitted due to the foregoing circumstances, Host tax information may be shared with tax authorities or other governmental agencies. 

Where appropriate, we may notify Members about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to RA, our Members, or expose RA to a claim of obstruction of justice. 

Where legally required or permissible according to applicable law, we may disclose Hosts’ and/or Guests’ information to tax authorities for the purpose of the tax authorities’ determination of proper compliance with relevant tax obligations. Relevant tax obligations include RA’s tax obligations on its service fees, its facilitation of taxes on accommodations and withholding taxes, and Hosts’ individual tax obligations. Information that may be disclosed includes, but is not limited to, Host and Guest names, listing addresses, Host addresses, tax/business identification number(s), date of birth, and/or contact information, property parcel identification numbers, payout information, transaction dates and amounts, number of nights and Guests booked, gross and net booking value and payout amounts, taxes collected by RA on behalf of Guests and Hosts, to the extent any of this information is known by RA. 
 

In jurisdictions where RA facilitates or requires a registration, notification, permit, or license application or number of a Host with a governmental authority, we may share information of participating Hosts with the relevant authority, both during the application process, when the Listing is published, and periodically thereafter, such as the Host’s full name and contact details, Accommodation address, tax identification number, registration, permit, or license number, Listing details, reservation information, and number of nights booked subject to applicable laws. 

5. OTHER IMPORTANT INFORMATION 

5.1 Analyzing your Communications

We may review, scan, or analyze your communications on the RA Platform for reasons outlined in the “How We Use Information We Collect” section of this policy, including fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, analytics, enforcing our Terms of Service, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other sites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. Occasionally we may need to manually review communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third-party marketing messages to you and we will not sell reviews or analyses of these communications. 

5.2 Linking Third-Party Accounts

You can link your RA account with certain third-party services like social networks. Your contacts on these third-party services are referred to as “Friends.” When you direct the data sharing by creating this link: 

  • some of the information provided to us from linking accounts may be published on your public profile, 
  • your activities on the RA Platform may be displayed to your Friends on the RA Platform and/or that third-party service, 
  • a link to your public profile on that third-party service may be included in your RA public profile, 
  • other RA users may be able to see any Friends that you may have in common with them, or that you are a Friend of their Friend if applicable, 
  • other RA users may be able to see any schools, hometowns, or other groups you have in common with them as listed on your linked social networking service, 
  • information you provide to us from the linking of your accounts may be stored, processed, and transmitted for fraud prevention and risk assessment purposes, and 
  • publication and display of information that you provide to the RA Platform through this linkage is subject to your settings and authorizations on the RA Platform and the third-party service. 

5.3 Third-Party Partners & Integrations

Parts of RA may link to third-party services, not owned or controlled by RA, such as Google Maps/Earth. Use of these services is subject to the privacy policies of those providers, such as Google Maps/Earth Additional Terms of Use, Google Privacy Policy RA does not own or control these third parties and when you interact with them you are providing your information to them. 

6. YOUR RIGHTS 

You can exercise any of the rights described in this section consistent with applicable law.  

6.1 Managing Your Information

You can access and update some of your personal information through your Account settings. If you connected your RA Account to a third-party service, like Facebook or Google, you can change your settings and unlink from that service in your Account settings. You are responsible for keeping your personal information up to date. 

6.2 Data Access and Portability

In some jurisdictions, applicable law may entitle you to request certain copies of your personal information or information about how we handle your personal information, request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format, and/or request that we transmit this information to another service provider (where technically feasible). 

6.3 Data Erasure

In some jurisdictions, you can request that your personal information be deleted. Please note that if you request deletion of your personal information, or if your account is suspended, terminated, or voluntarily closed: 

  • We may retain your personal information as necessary for our legitimate business interests, such as prevention of money laundering, fraud detection and prevention, and enhancing safety. For example, if we suspend an RA Account for fraud or safety reasons, we may retain information from that RA Account to prevent that Member from opening a new RA Account in the future. 
  • We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, RA and RA Payments may keep information for tax, legal reporting, and auditing obligations. 
  • Information you have shared with others (e.g., Reviews, forum postings) will continue to be publicly visible on RA, even after your RA Account is canceled. However, attribution of such information to you will be removed. Some copies of your information (e.g., log records) will remain in our database, but are disassociated from personal identifiers. 
  • Because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time. 

7. SECURITY 

While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. 

8. CHANGES TO THIS PRIVACY POLICY 

We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. In case of material changes, we will also provide you with notice of the modification by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the RA Platform will be subject to the revised Privacy Policy. 

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